Frequently Asked Questions
Everything you need to know before your dog claims their new favorite spot.
Sizing & Fit
Great question! We offer four sizes based on your dog's weight, with a full sizing chart on every product page — so you can order with confidence the first time. As a rule of thumb, when in doubt, size up so your dog can fully stretch out.
Go with the larger size. Dogs sleep more soundly when they can fully stretch out, and a slightly roomier bed is always more comfortable than a snug one.
Materials & Comfort
A high-density fiber fill engineered to hold its loft — unlike standard polyfill, it won't flatten out after a few months of daily naps. The outer layer is a soft chenille fabric that's gentle on paws and skin.
Yes! The raised bolster rim gives senior dogs a little extra support getting in and out, while the plush surface is gentle on puppies' developing joints. All materials are non-toxic and safe for curious chewers.
Care & Durability
We recommend every 2-3 weeks, or sooner if your pup has an outdoor adventure. The cover unzips and is fully machine washable — just wash on cold and air dry (avoid high heat, which can affect the fill).
Not like typical beds. Our engineered fill is designed to hold its shape far longer than standard polyfill, so your dog gets the same plush support months in, not just on day one.
Shipping & Returns
Orders are processed within 1-2 business days and typically arrive within 5-8 business days. You'll receive a tracking link by email as soon as your order ships.
We offer a 30-day comfort guarantee. If your dog isn't settling in, reach out to our support team and we'll help with an exchange or refund — no complicated hoops to jump through.