Shipping Policy

Last updated: September 7th, 2026

At Velini, we want your products to reach you in perfect condition and in good time. Please read below for full details on how we handle shipping.

Where We Ship

We currently ship to all countries within the European Union and the United Kingdom.

Shipping Costs

Shipping is included in the price of every product. There are no additional delivery charges at checkout, and no hidden fees.

Delivery Times

Estimated delivery time is 7–21 business days, depending on your location and local customs processing.

Please note:

• Delivery estimates begin from the date your order is dispatched, not the date it was placed.
• Orders to remote areas, islands, or regions outside major transport hubs may take slightly longer.
• Delays caused by customs inspections, local postal services, or unforeseen circumstances (e.g. severe weather, strikes) are outside our control, though we will do our best to keep you informed.

Order Processing

Orders are typically processed within 1-3 business days before dispatch. You will receive a confirmation email once your order has shipped.

Order Tracking

Once your order has been dispatched, you will receive a tracking number so you can follow your delivery's progress.

Customs, Duties & Taxes

For orders shipped within the EU and UK, all applicable duties and taxes are calculated and included at checkout — you should not be charged any additional customs fees on delivery. If this changes for any reason, we will notify customers clearly on our website.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@velini.eu with your order number, and we'll investigate promptly with our shipping partner.

Damaged or Faulty Items on Arrival

If your dog bed arrives damaged, please contact us within 7 days of delivery with your order number and a photo of the damage. We will arrange a replacement or refund as quickly as possible.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible at support@velini.eu or on the contact page on our website so we can attempt to correct it before dispatch.

Questions?

If you have any questions about your order or our shipping process, feel free to reach out to us through the contact page on our website — we're happy to help.